Overview

With the medical industry growing rapidly, the automation of manual tasks has become a key strategy for improving performance. The industry continually works to cut costs and enhance efficiency through digital transformation.

Challenge

The goal was to process weekly vendor reconciliation requests within agreed timelines to avoid cash flow delays and reduce manual effort involved in extracting reports from legacy and web applications. Additionally, automating manual patient precertification requests aimed to improve operational quality and achieve significant FTE savings.

Solution

NITCO helped the customer automate manual processes by assigning a UiPath robot to perform vendor reconciliation weekly. Using easily defined business rules, the UiPath bot extracted data from PDFs, legacy, and web applications, significantly minimizing human error and processing time.

Benefits

• 100% accuracy rate in processing
• Increased operational quality
• 90% FTE savings
• Reduced cycle time & improved cash flow

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