Overview

Every industry has been seeking opportunities to optimize business processes to be more competitive with fewer resources for manual, tedious, and repetitive activities. The HR offboarding process of employees and contractors is a great example of how Robotic Process Automation (RPA) can help.

Challenge

A manufacturing customer, with an architectural design and building division, needed to automate a manual process for HR offboarding of contractors and employees. The focus of the automation solution was on the offboarding activities performed by IT personnel. The process included:

• Deactivating user email accounts
• Disabling user accounts in Active Directory
• Removing AD groups
• Archiving user home drives
• Removing CRM licenses and groups
• Deactivating telecom lines
• Reassigning IT tasks for exceptions
• Notifying HR and IT when the process was completed

Solution

The customer IT team and NITCO collaborated to understand the process and identify user pain points. NITCO designed and developed an enterprise-wide UiPath RPA solution. The UiPath robot extracted data from multiple systems such as Oracle ERP, internal and external desktop applications, and web applications to validate and process the data.

Benefits

• Eliminated backlog of over 200 offboarding contractors and employees
• Reduced user manual input steps from 39 to 1 (256% process improvement)
• Reduced IT workload by 80 labor hours per month
• 100% data entry accuracy
• 100% internal and external audit compliance
• Reduced software licensing costs
• End-to-end automation with less than 2% bot exception rate