Overview

Transport and logistics operations must ensure strict compliance with customs regulations to avoid penalties and maintain smooth operations. While compliance is critical, maintaining these processes can be costly, and automation provides an effective way to reduce both cost and risk.

Challenge

The client needed to automate the process of submitting Importer Security Filings (ISF) with U.S. Customs via a third-party application. The process required collating and validating data from various internal sources and manually entering it into lengthy forms—making it time-consuming, repetitive, and prone to errors.

Solution

NITCO implemented an AI-based Virtual Assistant to help operators submit filings accurately and efficiently. The system integrated with Microsoft Teams, allowing operators to initiate filings through a conversational interface while automating the data input process for the third-party application.

Benefits

• Conversational user interface
• Increased compliance
• Reduced processing time
• Reduced human error
• Fully scalable solution