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RPA Managed Services

Managed Services Provider for Support and Maintenance of RPA

RPA Managed Services Can Reduce IT Workload for Support and Maintenance

Think of Robotic Process Automation, or RPA, as your personal virtual robot--designed to help you perform a wide range of business functions. RPA frees up your staff so they can focus on higher-level, more strategic, duties. That is, of course, if managing your RPA solutions doesn’t end up eating up a big chunk of those time and expense savings! Outsourcing your RPA support and maintenance to NITCO Inc., can be a great way to reduce your IT department’s workload demands.

Why Your Organization Needs RPA Services

Your IT staff already have a lot of work on their plates. Managing the overall information infrastructure of the business. Managing security threats. All while also being tasked with planning for and scaling the organization’s future growth and leveraging the IT function as a core competency.

Routine support and maintenance of automated processes is not a great use of your valuable resource’s time. That is where we come in with the expertise and experience to support you and your organization.

At NITCO, we believe supporting your automation needs is a great strategic use of your IT team. Keeping your automations running smoothly, efficiently, and reliably is our job. NITCO’s RPA managed IT services can provide:

  • Proactive monitoring of RPA tools and automated processes
  • Defined Service Level Agreements (SLAs)
  • Business hours only or 24/7/365 customer support
  • On-boarding and support for RPA developers and Citizen Developers
  • Automation optimization
  • Consistent and transparent issue tracking
  • Scalable pricing
  • Enhancement development for existing automations

What Is Robotic Process Automation (RPA) Managed Services?

RPA managed services represents a suite of service offerings available to manage and maintain your RPA tools and automations. These include:

Processes for reporting issues and tracking the progress of issue resolution

Customer portal to support and maintenance dashboard.

Monitoring your automations for errors, exceptions and availability

Working collaboratively to scale up the use of automated processes

On-Prem and RPA Cloud Automation Support and Maintenance

NITCO’s experienced teams can provide RPA managed support and maintenance for both an on-prem or cloud Implemented solution.

On-Prem

In an on-prem environment, your company hosts its RPA applications on its own hardware, and NITCO can provide support via VPN access to your company’s network.

Cloud

With your cloud platform, the RPA applications are hosted on your internal cloud servers and managed by NITCO with the appropriate secure access.

Why Choose NITCO for RPA Managed Services?

Selecting NITCO as your RPA managed services partner allows you to delegate the day-to-day support and maintenance of your RPA solution and automated processes, so your IT teams can focus on more important work. As an established RPA vendor, NITCO can offer greater reliability and availability than most companies find they can attain managing their RPA tools and automations on their own.

Our consistent and customer-focused approach to issue tracking and resolution also means your end users can count on the automations they need to maximize their productivity and effectiveness.

How Our RPA Support and Maintenance Services Work

NITCO’s support and maintenance services are clearly outlined in our Statements of Work (SOWs) and Service Level Agreements (SLAs). You know exactly what you are getting for your investment and have the information you need to ensure you’re getting the level of service and support you deserve. Our NITCO Inc RPA Support and Maintenace services fall into four key areas:

Production RPA Maintenance/Lights-On Incident Support

We monitor and respond to incidents, correct errors and work with you to improve performance and reliability—adding, changing or removing functionality as necessary to support your applications.

RPA Maintenance / Production Support

We provide ongoing operation of your supported applications for both cyclical and non-cyclical activities.

RPA Maintenance Patches (on-premise only)

We’ll apply patches to maintain system stability and fix issues when not in conflict with our support service or service level agreements.

RPA Enhancement Services: Enhancements/Process Development

We modify automated process to respond to changing or new business requirements.

Each client’s need is unique, so we work with you up front to identify how we can best support you for the short and long term. After discussing your specific needs, NITCO will work with your staff to outline the specific requirements of our engagement in a SOW that documents:

  • The specific services you’ll receive
  • Who’s responsible for what—and when
  • Expected Deliverables
  • Monthly support and maintenance costs

That’s the starting point, of course. NITCO understands that your needs may change as you grow and as the you scale up your automation practice. Our change process is flexible and agile enough to support your evolving needs.

Engage with NITCO’s RPA Team Today

NITCO is an industry leader with years of experience assisting companies large and small with their RPA managed support and maintenance needs. Contact us today to discuss your RPA management needs and to receive a free estimate.

Premium

24/7/365 days

  • Client Portal/Dashboard
  • Hyper-Care (10 days complimentary, each new automation/enhancement)
  • Proactive Monitoring
  • Production RPA Maintenance / Lights-On Incident Support.
  • RPA Maintenance / Production Support
  • RPA Maintenance Patches
  • Citizen Developer On-boarding & Support (Add on available)
  • Enhancements/Process Development (20 hours per Month included)

Standard

US Office Hours, 8a-5p CST, No Holidays

  • Client Portal/Dashboard
  • Hyper-Care (10 days complimentary, each new automation/enhancement)
  • Proactive Monitoring
  • Production RPA Maintenance / Lights-On Incident Support.
  • RPA Maintenance / Production Support
  • RPA Maintenance Patches
  • Citizen Developer On-boarding & Support (Add on available)
On-Demand

US Office Hours, 8a-5p CST, No Holidays

  • Client Portal/Dashboard
  • Hyper-Care (10 days complimentary, each new automation/enhancement)



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