White Papers

Automating Contact Center

Automation can help contact centers become the builder of the brand, not the ruiner of reputation. This whitepaper contains four steps toward creating more compelling caller interactions.

A Robot for Every Person

Why your employees are the key to unlocking your full automation potential.

Jitterbit: Cloud Integration Build vs Buy

System integrations can seem simple enough on paper. Cloud vendors provide APIs and offer case studies that mention other systems their application can potentially connect into. All that remains for...

Continuous Automation Development and Testing Can Help Scale Automation Programs

Are you running into roadblocks in scaling automation? This paper will tell you why it's happening. And what you can do about it.

Trends for Automation Accelerates in 2022

Automation is expanding faster and further than ever - see how you can take advantage of this new technology to delivering new growth and profit.

Delivering Exceptional Customer Experiences with Automation Solutions

With Robotic Process Automation (RPA), companies can put customer satisfaction first while bolstering their bottom lines. Intelligent Automation (RPA+AI) allows companies to reignite the momentum beh...

Fast Forward: Best Practices for Scaling Up Automation Brought Together by Customers, for Customers

Automation is widely recognized as one of the most promising innovations that saves time, money, and precious human resources while enabling accelerated digital transformation for companies. Repetitiv...

How Attended Robots and People Work Together in the Fully Automated Enterprise™

What do we mean by “robot” and why does everyone need one? In Robotic Process Automation (RPA), a robot is software that emulates the work that people do, but robots do it faster and more accurately. ...

A Guide on Document Understanding

Intelligent document processing brings several key benefits:

• Accelerate operational efficiency: Spend less time and costs on high-volume document processing and more on real business investments. -...